What should I do if my dryer drum is not turning?

dryer motor

If your dryer drum is not turning, you may be wondering what steps you can take to troubleshoot and fix the issue. A malfunctioning dryer can be frustrating, but fortunately, there are several potential causes and solutions to explore before calling in a professional technician.

In this article, we will provide a comprehensive guide to troubleshooting a dryer drum that is not turning, covering everything from power supply issues to common motor problems. Whether you are a seasoned DIYer or a first-time fixer, this guide is designed to help you get to the root of the problem and get your dryer back up and running.

Key Takeaways:

  • Don’t panic if your dryer drum is not turning. There are several potential causes and solutions to explore.
  • Start by checking your dryer’s power supply to ensure it is receiving electricity properly.
  • Inspect the drive belt, motor, and idler pulley to troubleshoot any issues that may be related to them.
  • Be sure to test the start switch and drum support rollers as well.
  • If you are unable to resolve the issue on your own, don’t hesitate to call a professional technician for assistance.

Check for Power Supply Issues

If your dryer drum is not turning, the first thing to check is the power supply. There could be a problem with the electricity flowing to your dryer, causing it to not receive power.

The following steps will guide you through checking for power supply issues:

  1. Ensure that your dryer is plugged into a properly functioning outlet. If it is not, try a different outlet to see if this solves the problem.
  2. Check your circuit breaker to make sure that the breaker has not tripped. If it has, reset the breaker and try running your dryer again.
  3. Inspect the power cord for any visible damage. If you see any damage, you may need to replace the power cord.

If none of these steps resolve the issue, there could be an electrical problem with your dryer. In this case, it may be best to call a professional technician to help diagnose and fix the problem.

Inspect the Drive Belt

If your dryer drum is not turning, the drive belt may be the culprit. Over time, the drive belt can become worn or break, preventing the drum from rotating. Here are steps to inspect the drive belt:

  1. Unplug your dryer and turn off the gas valve if you have a gas dryer.
  2. Locate the drive belt, which runs around the drum, idler pulley, and motor pulley
  3. Check for any signs of wear or damage to the belt. If it appears to be loose, broken, or frayed, it may need to be replaced
  4. If the belt seems loose, try tightening it by adjusting the tensioner or replacing the belt if it appears worn or frayed

Replacing a broken or worn drive belt is a relatively simple process that can be completed with a few basic tools. Most manufacturers provide specific instructions for replacing the drive belt on your dryer. Refer to your owner’s manual for detailed instructions. Alternatively, you can consult a professional technician who can assist you with the repair.

Note: Always ensure that your dryer is unplugged and the gas valve is turned off before attempting any repairs.

Examine the Motor

If the power supply and drive belt are not the issue, the next component to inspect is the dryer motor. The motor is responsible for turning the drum, and if it is malfunctioning or not working at all, the drum will not turn.

To examine the motor, first, unplug the dryer and locate the motor. It is typically found in the back of the dryer, behind the drum. Check to see if there are any visible signs of damage, such as frayed wires or burnt marks.

Next, use a multimeter to test the motor’s continuity. Set the multimeter to the Ohms setting and touch the probes to the terminals on the motor. If the multimeter reads a value of infinity, this indicates that the motor has no continuity and needs to be replaced.

If the motor has continuity, but the drum is still not turning, it may be a sign that the motor is not receiving power. This could be caused by a faulty start switch or a broken wire in the motor circuit. Check these components and repair or replace them, if necessary.

“A malfunctioning motor is one of the most common reasons why a dryer drum may not turn. Properly troubleshooting and addressing any issues with the motor is crucial to getting your dryer back in working order.”

Check for Obstructions

Another possible cause of a dryer drum not turning is an obstruction. Objects stuck inside the drum can prevent it from rotating properly, leading to a blocked drum. Obstructions can cause damage to the drum support rollers and sometimes even the drive belt. It’s essential to check for any obstructions before proceeding with any other troubleshooting steps.

How to Check for Obstructions

To check for obstructions, follow these steps:

  1. Switch off the dryer and unplug it from the power supply.
  2. Open the dryer door and peer inside the drum. Look for objects like clothing or debris that may be preventing the drum from rotating.
  3. If you see an obstruction, remove it carefully using your hands or a pair of pliers.
  4. If there is no visible obstruction, manually rotate the drum to feel for any resistance or grinding. This step will help you locate any hidden obstructions that may be stuck between the drum and the front or rear of the dryer.
  5. After removing any obstructions, plug the dryer back in and turn it on to test if the drum is turning correctly.

If you still experience problems with your dryer drum after removing any obstructions, it’s time to move on to the next troubleshooting step.

Test the Start Switch

If you have inspected the drive belt and motor and still cannot find the issue with the dryer drum not turning, it may be time to test the start switch. A faulty start switch can prevent the drum from turning, even if the motor is running properly.

To test the start switch, first unplug the dryer and access the control panel. Locate the switch and use a multimeter to test for continuity. If the switch does not have continuity when it is turned on, it may be faulty and need to be replaced.

If you do not have experience with electrical testing, it is best to call a professional technician to handle this task and avoid potential safety hazards.

“A faulty start switch can prevent the drum from turning, even if the motor is running properly.”

Inspect the Idler Pulley

If the dryer drum is not turning, another part worth checking is the idler pulley. This pulley is responsible for maintaining tension on the motor belt, allowing it to rotate the drum. If the idler pulley is worn out or not rotating smoothly, it can cause the dryer drum not to turn.

Steps to Inspect the Idler Pulley:
Step 1: Unplug your dryer to ensure safety.
Step 2: Locate the idler pulley near the motor and drum.
Step 3: Check for any signs of wear, such as cracks or fraying.
Step 4: Attempt to spin the pulley by hand. It should rotate smoothly without any resistance.
Step 5: If there are any problems with the idler pulley, it should be replaced to prevent further damage to your dryer.

Tip: Make sure to always use the appropriate replacement part for your dryer model to ensure proper function and safety.

Check the Drive Motor Belt

If your dryer’s drive belt is worn out, it can cause the drum not to turn properly. Here are the steps to examine and fix the belt:

  1. Unplug the dryer from the power supply to ensure your safety.
  2. Locate the drive motor and the belt that is wrapped around it.
  3. Check the belt for any signs of wear and tear, such as cracks or fraying.
  4. If the belt is defective, proceed to remove it by releasing the tension on the belt by the idler pulley.
  5. Install the new drive belt by wrapping it around the drum and the motor pulley, then releasing the tension on the idler pulley.
  6. Ensure the belt is in the proper position and is not twisted.
  7. Reconnect your dryer to the power supply and test it to see if the drum turns properly.

If the belt is not the problem, check the other potential issues listed in this article to determine the cause of the drum not turning. If you are uncomfortable with performing these steps or unsure of the issue, it is best to seek professional assistance for your dryer repair needs.

Test the Drum Support Rollers

If the previous steps did not solve the issue, there may be a problem with the drum support rollers. These rollers support the drum’s rotation and can become worn out or faulty over time, causing the drum not to turn smoothly. Here is how to test them:

  1. Disconnect the power supply and ensure the dryer is cool.
  2. Locate the drum support rollers on the back of the dryer’s drum.
  3. Inspect the rollers for signs of wear or damage. If they appear to be worn out or damaged, they will need to be replaced.
  4. If the rollers appear to be in good condition, rotate them by hand. They should rotate smoothly without any wobbling or resistance. If they don’t, they may need to be cleaned or lubricated.
  5. If cleaning and lubrication do not improve the rollers’ function, they may be faulty and require replacement.

By following these steps, you can determine if the drum support rollers are causing the issue with the dryer drum not turning. Addressing this issue promptly can prevent further damage to your dryer and ensure its longevity.

Call a Professional Technician

If you have gone through the troubleshooting steps outlined in this article and are still experiencing issues with your dryer drum not turning, it may be time to call in a professional dryer repair technician.

An expert technician will have the knowledge and experience necessary to diagnose and fix the problem quickly and efficiently. Additionally, attempting to repair the dryer yourself could lead to further damage or even injury.

When searching for an appliance repair service, look for a company that offers experienced technicians, prompt service, and competitive pricing. Reading reviews from previous customers can also be beneficial in choosing a reliable company.

Remember, attempting to fix the problem on your own could result in costly repairs down the line. By calling a professional technician, you can ensure that your dryer is repaired correctly the first time, saving you time and money in the long run.

professional dryer repair

Don’t hesitate to call a professional technician if you are unable to resolve the issue with your dryer drum not turning. They will get your dryer up and running again in no time.


Dealing with a dryer drum that is not turning can be frustrating, but with the right troubleshooting steps, you can identify and resolve the problem. Remember to always prioritize safety by unplugging the dryer before performing any inspections or repairs.

First, check for power supply issues, such as a blown fuse or tripped circuit breaker, and ensure proper electrical connections. Next, inspect the drive belt for any signs of wear or damage, including looseness or detachment. If the belt is broken, replace it immediately.

If the drive belt is intact, examine the motor to check for any malfunctioning components or wiring issues. Take note of any unusual sounds or smells that may indicate a problem. Additionally, check for obstructions that may be preventing the drum from turning, such as clothing or debris.

Seeking Professional Assistance

If you have followed all the troubleshooting steps and your dryer drum is still not turning, it may be time to call a professional dryer repair service. An expert technician has the knowledge and equipment needed to diagnose and resolve the issue effectively and efficiently.

Remember, attempting to repair a dryer yourself can be dangerous, and may cause further damage to the machine or even pose a risk to your safety. Always prioritize your well-being and seek professional assistance if needed.

With the right approach, troubleshooting a dryer drum that is not turning can be straightforward and stress-free. By following these steps and seeking professional assistance if needed, you can get your dryer back up and running in no time.

Max Appliance Repair

Written by Max | An appliance repair technician with more than 15 years experience in appliance repair services in Toronto and the GTA.

Disclaimer: This post "What should I do if my dryer drum is not turning?" is for information purposes only. If you need specific help, please contact Max Appliance Repair at https://maxfix.ca/contact/.